We love when our customers enjoy their stylish new Rommanel jewelry, just as much as we enjoy making sure we provide an excellent retail experience! In the unlikely case you're not delighted with your purchase, here's how to request a return.

RETURN REQUIREMENTS

Having second thoughts? No worries, we are glad to help.

We can accommodate free returns of merchandise for the United States only. If you would like to return an item
from an international order, you will have to ship the items back yourself. To receive a full refund please return the merchandise within thirty (30) days from the day the shipment was delivered. Only full-price merchandise is eligible for refunds.

Return Requirements:

• Items must be
returned within thirty (30) days from the day the shipment was delivered;
• Items must be in their
original condition without signs of wear or damage;
• Items must be in all original packaging (tags, box, and/or pouch included).

Returns that do not meet our requirements will not be accepted and will be sent back to the customer.

Non-Returnable Items:

• Engraved and/or monogrammed products;
• Gif cards;
• Final sale items.

* Permanently discounted or marked down products are considered final sale and are not eligible for returns. Items purchased with coupons or discount codes may only be returned once per order.

HOW TO REQUEST A RETURN OR EXCHANGE

You can start a return here.

Purchasers that opted in for checkout+ will have free returns. Purchaser that opted out are responsible for all shipping fees for goods being returned or exchanged, including shipping fees for exchanged goods returned to purchaser.

To qualify for a return, returned item must be in original packaging, unworn, unwashed, and unused with all original tags attached. Items showing sing of wear, washing, stains, or marks may not be eligible for a refund.

If a returned item is deemed unsuitable for a return, Rommanel reserves the right to refuse the return.

REFUND PROCESSING

Once we receive and inspect your returned item(s), you will receive a refund for the amount paid for the returned items credited to your original form of payment. Please allow up to seven (7) business days from the date your return arrives at our warehouse for processing. You will receive a confirmation e-mail once your refund has been completed.

NOTE: It may take a few days until
your bank posts the refund to your account.

HOW TO START A CARRIER CLAIM

You can start a claim here.

If you opted into Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.

If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.

Please inspect your order when it arrives and file any claim within 30 days of the delivery date.