Free Shipping and returns on all orders U.S orders!

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Shipping & Return Policy

  • SHIPPING INFORMATION

Before we submit your purchases, we may need to confirm some information with card issuer. We will do our best to keep delays to a minimum.

Orders will be processed and shipped during the regular business days of Monday through Friday. Orders placed late on Fridays, holidays or during the weekend will be processed by our Shipping Department on the next business day. It may take up to 2-3 business days for your order to be shipped depending on the number of orders we receive. You will receive an e-mail with your order’s tracking number once your package is shipped.

Please note that, after completing an order, we can’t change the payment method, delivery address or shipping speed.

  • SHIPPING CHARGES

Shipping is the charge for order processing, item selection, packaging, transport, and handling. Special requests, including specification of carrier and/or future delivery dates, may include additional charges.

  • U.S SHIPPING

Rommanel uses USPS to ship all packages. Our USPS shipping options available at the moment are as follows:

USPS GROUND ADVANTAGE - Free of charge, your order should arrive in approximately 5-8 business days after shipping.
USPS PRIORITY MAIL - If Priority Mail 2-Day shipping is requested, your order should arrive in approximately 1-3 business days after shipping.

INTERNATIONAL SHIPPING
Rommanel ships to most international countries. Rommanel uses USPS to ship all international packages. All orders shipping internationally are subject daily shipping rates and to additional shipping charges based on taxes, tariffs and duties put into place by that country. Rommanel is not associated with these fees. All fees are to be paid for by the customer at the time of delivery. Please keep in mind that Rommanel is not responsible for any delays due to customs or border control.

  • EASY AND FREE RETURNS

We love when our customers enjoy their stylish new jewelry, just as much as we enjoy making sure we provide an excellent retail experience! In the unlikely case you're not delighted with your purchase, here's how to request a return or exchange.

  • FREE RETURNS

Having second thoughts? No worries, we are glad to help.

We can accommodate returns of merchandise for the United States only. If you would like to return an item from an international order, you will have to ship the items back yourself. To receive a full refund please return the merchandise within thirty (30) days for retail clients and fifteen (15) days for stylists from the day you received your order. Only full-price merchandise is eligible for refunds.Returns that do not meet our policy will not be accepted and will be sent back to the customer.

Free Return Requirements for Retail Clients:

  1. Returns can be requested within 30 (thirty) days after receipt of the product;
  2. The product should be sealed;
  3. The product should be in its original packaging with all Rommanel tags attached;
  4. The product must be received by us in unworn, original condition.

Free Return Requirements for Stylists:

  1. Returns can be requested within 15 (fifteen) days after receipt of the product;
  2. All items in the kit should be returned, as individual pieces cannot be accepted;
  3. The kit should be sealed;
  4. The items in the kit must be received in unworn, original condition;
  5. We regret not being able to accept a return as a form of payment for other purchases.
    To request an exchange or return, please send an e-mail to miami@rommanel.com. Be sure to include the following information:

Name
Invoice number
E-Mail
Once your return is processed you will receive a refund for the amount paid for the returned items credited to your original form of payment.

  • EXCHANGES

Love your purchase but need it in a different size or color? We’re happy to exchange it if we have it in stock.

Please follow the above guidelines and policy to return your undesired items and provide further information in regard to your exchange.

  • DEFECTIVE MERCHANDISE EXCHANGE

At Rommanel we pay rigorous attention to our product quality. In the unlikely event that you receive defective merchandise please contact us immediately at (786)360-2113 or miami@rommanel.com and we will gladly replace the item.

NOTE: It may take a few days until your bank posts the refund to your account. Still have questions? Contact us at (786)360-2113 or miami@rommanel.com

ALL RIGHTS RESERVED